These Conditions of Sale (“Conditions”) apply to all purchases of Goget AB (“Goget”) products and services, including software subscriptions, hardware, and related services, unless otherwise agreed in writing. By using Goget’s services and products, the customer accepts these Conditions.
Use of Goget software – including native applications, web applications, updates, subscriptions, printed and electronic documentation – is governed by the Goget End-User License Agreement (EULA). The EULA is a binding legal agreement between the end user (whether an individual or an entity) and Goget AB. It defines the scope of rights granted, usage restrictions, intellectual property ownership, warranty disclaimers, and limitations of liability. By installing, accessing, or otherwise using the software, the customer agrees to be bound by the EULA. These Conditions of Sale address the overarching commercial and transactional framework, while the EULA governs software-specific rights and obligations.
Goget software is licensed on a subscription basis, typically 1-year or 3-year cycles. Other duration periods are available upon request; customers should contact Goget Sales for such arrangements. For special terms, additional conditions may apply.
Goget’s products and services include, without limitation, software subscriptions, display hardware, sensors, support services, and related professional services, as may be described in Goget’s then-current price list or customer order form.
Prorating principle: Additional licenses purchased during an ongoing cycle are billed proportionally to the time remaining until the master subscription renewal date.
Example: a 1-year subscription cycle starting January 1, expiring December 31 – a license added on May 1 will be billed for the remaining 8 months only.
Subscriptions auto-renew at the end of the cycle, under normal circumstances unless a specific number of renewal periods has been otherwise agreed in writing. If a subscription is set not to renew, it will enter a non-renewing status, meaning it continues until the end of the current cycle and then expires. In consultation with Goget sales, this status may be changed either during the cycle or retroactively. Renewal reminders are sent in advance of both renewal and expiry dates, and information about the renewal settings is available in the administrator account. It is the responsibility of system administrators to stay updated on the subscription status.
There are no contractual obligations on the customer to continue prior to the expiry date of the current subscription cycle. However, where a valid credit card has been added as a payment method in the customer’s administration portal (dashboard), and the customer wishes to cancel the service, the customer must ensure that the card details are removed or that Goget Sales is contacted prior to the renewal date. If no such action is taken, the subscription will automatically renew, the customer will be charged for a new cycle, and the renewal will occur seamlessly.
Goget offers three subscription plans – Basic, Business, and Pro. These plans are tailored to typical business needs, with varying feature sets. The Business plan includes the majority of standard features, while the Pro plan addresses requirements typically found in medium-to-large enterprises. The purpose of the plan structure is to provide fair pricing levels so that customers only pay for what they actually need. Plan structure and content is subject to change without prior notice.
Prices are quoted excluding VAT and may be adjusted without prior notice. Shipping charges apply for shipments of physical goods. Volume discounts, where applicable, are stated in writing or in the Goget price book. Adjusted prices apply for additional purchases and prorated renewals within existing subscription cycles.
Goget products and services are offered exclusively to legal entities and individuals acting in a business capacity. By purchasing, customer represents and warrants that it is acting for business purposes and has the legal authority to bind the purchasing entity.
Credit Card Payment: Customers can make secure purchases in the Goget administration dashboard using cards issued by VISA, Mastercard, or American Express. Goget uses Stripe as its Payment Service Provider, which is certified under the strict PCI-DSS (Payment Card Industry Data Security Standard). During payment, customers are redirected to a secure page hosted by Chargebee, Goget’s subscription management provider, where card details are entered and processed by Stripe. Once the payment is successfully completed, customers are redirected back to admin.gogetcorp.com, where their subscribed items become available.
Bank Transfer – Invoice: Customers also have the option, subject to a review process by Goget AB, to receive an invoice for payment by bank wire transfer. To use this option, customers follow instructions in the administration dashboard. An electronic invoice will be sent to the registered customer email address and serves as an order confirmation. Payment is made via ordinary bank transfer to the designated Bank Giro number (IBAN/BIC for international transfers) and is confirmed electronically once registered in Goget’s system, which may take up to seven (7) business days. Please allow up to 24 hours of processing time for invoice orders during normal working weeks.
Purchases are deemed final and binding upon receipt of payment, at which point the purchase shall be considered irrevocably confirmed.
VAT is added where applicable. Purchasing without VAT requires submission of a valid VAT registration number and confirmation that the delivery address is located in the country where the customer is domiciled or registered. National value-added tax and associated fees may be levied post-delivery to customers outside the EU. Goget reserves the right to debit a customs handling fee (currently USD 80 excluding VAT) per shipment exported outside the EU. Corporate customers wishing to purchase without VAT must provide a correct VAT number during the credit card checkout process or include it in the billing details when paying by invoice. Individual customers eligible to purchase without VAT may choose from the available payment methods. Requests for VAT reimbursement cannot be made retroactively.
Exceptions (reverse charge, export) apply for:
Import processing is typically handled by the carrier’s customs services. However, customers are ultimately responsible for declaring and paying all applicable import-related charges. These may include import duties, customs fees, local or national sales taxes (which can vary by jurisdiction, such as between U.S. states), and handling surcharges such as ICOD.
In the event of default or if any claims are directed against Goget in its capacity as exporter, Goget will redirect such claims to the customer as the importer of record. Should tariffs or related charges remain unpaid, Goget reserves the right to secure outstanding obligations by deactivating associated licenses until the customer has fully settled import-related liabilities. Hardware orders are delivered under CPT Incoterms, with the customer bearing responsibility for import clearance and associated charges.
US Customers – Hardware Tariffs: Hardware shipments to the United States may be subject to tariffs, customs duties, or import-related taxes. Goget cannot guarantee the application of any specific tariff level, and U.S. customers remain solely responsible for the payment of all such charges. This is due to circumstances outside of Goget’s control, including but not limited to discretionary interpretations of customs documentation, classifications or descriptions applied by authorities, human error, or irregularities in automated systems used to process import declarations. U.S. customers are advised to consult with Goget’s sales team prior to placing hardware orders if clarification is required.
Software licenses are delivered electronically, typically within moments of payment validation. Hardware that is available in stock is normally shipped within 14 business days, whereas items that are not kept in standard inventory but are specifically ordered for the customer generally require 4–10 weeks from order confirmation. Delivery may take the form of package shipments for single units or palletized consignments for larger orders, with freight charges determined by weight, method, and destination. Any transport damage must be noted immediately with the carrier upon delivery and subsequently reported to Goget support. All packaging must be preserved for potential claims processing.
Goget hardware is provided with a limited warranty, normally one (1) year, covering original defects present at the time of delivery, subject to verification by Goget. In certain market contexts, a two (2) year warranty may apply, as expressly stated in commercial offers agreed with Goget Sales. Customers may also opt for extended warranty packages allowing coverage to be increased to a total of three (3) years; such extensions must be purchased at the time of the original order and cannot be applied retroactively. Extended warranty coverage must be applied consistently to all units in the order, or alternatively to explicitly designated serial numbers as agreed. Where a valid warranty claim is established, the customer is normally responsible for returning the allegedly defective product to Goget for inspection. Upon confirmation of a warranty defect, Goget will, at its discretion, repair the product, replace it with the same or an equivalent model, or reimburse reasonable freight costs. If the reported issue is not deemed a warranty defect, the customer may be charged for the costs of inspection. Faults caused by incorrect installation, improper handling, unauthorized modifications, or other external factors are expressly excluded from coverage. The warranty does not extend to changes made by the customer to the product’s function or appearance, including rebuilding, upgrading, or reconfiguration. Proof of purchase, such as an order confirmation or receipt, must be presented when exercising warranty rights. Please note that statutory rights of complaint do not apply to business customers.
Goget software products are governed exclusively by the End-User License Agreement (EULA). No warranties of any kind are provided for software, whether express or implied, and all terms relating to usage rights, disclaimers, and limitations of liability are set forth in the EULA.
Card transactions are processed on secure, SSL-certified servers by certified Payment Service Providers (PSPs). Goget never stores cardholder data.
Personal data provided during ordering (name, email, address, etc.) is processed in accordance with Goget’s Privacy Policy and the GDPR, for the purposes of order fulfillment, support, and customer account management.
Unless otherwise agreed, Goget reserves the right to reference the customer’s name and logo in marketing material.
This End-User License Agreement (“EULA”) governs the access to, and use of the software and services provided by Goget AB, a company organized under the laws of Sweden (“Goget”). By installing, accessing, or otherwise using the Software or Services, the end-user (“Customer” or “You”), whether an individual or entity, agrees to be legally bound by the terms of this EULA. If You do not agree to these terms, You may not use the Software or Services.
This EULA applies to the Goget SaaS platform, Android applications, web applications, firmware, subscription services, license seats under subscription plans, related documentation, updates, and any associated media (collectively, the “Software” or “Services”).
License and Subscription Grant
Subject to Customer’s compliance with this EULA and timely payment of applicable subscription fees, Goget grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Software and Services during the subscription term for Customer’s internal business purposes only.
Where Customer purchases license seats under a Subscription Plan, such seats may be assigned only in accordance with Goget’s documentation and policies.
Subscription Model & Trial
Subscription Basis: The Software and Services are provided on a subscription basis. Fees are non-refundable. By purchasing a subscription, Customer confirms it has tested and verified that the Software performs as expected in its environment, and on the customer’s devices. Later changes in Customer’s systems, network, or site setup do not entitle Customer to refunds or credits.
Trial Access (“Try Before Buy”): Goget provides evaluation access to the Software prior to purchase. Customers are solely responsible for assessing whether the Software meets their requirements during this period. If the Software does not meet the customer’s expectations, the customer should refrain from purchasing. By completing a purchase, the customer acknowledges that they have accepted the Software in its entirety, including all features and functionality, and waives any claims that the Software is unsatisfactory.
Technical Support
The Software and Services are provided “as is.” Goget provides technical support via standard support channels as described on its website (gogetcorp.com), unless otherwise agreed in writing. No service level commitments are provided unless explicitly stated in a separate agreement.
Restrictions
Customer shall not, and shall not permit others to:
Non-Goget Hardware: The Software is not licensed or function-tested for third-party hardware. While it may run on such devices, Goget does not guarantee performance or provide support for issues arising from non-Goget hardware configurations.
Intellectual Property
All intellectual property rights in the Software, Services, and documentation remain the exclusive property of Goget and its suppliers. Customer obtains only those rights expressly granted under this EULA.
No Warranty
To the maximum extent permitted by law, Goget provides the Software and Services “as is” and disclaims all warranties, express or implied, including but not limited to warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. No dealer, reseller, or employee of Goget is authorized to make any additional warranties.
Limitation of Liability
The Customer acknowledges that software services are inherently complex and may contain errors. Customer is responsible for maintaining appropriate back-ups.
To the fullest extent permitted by law, Goget shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including loss of profits, business, goodwill, data, or programs), even if advised of the possibility of such damages.
In no event shall Goget’s aggregate liability arising under this EULA exceed the total subscription fees paid by Customer to Goget for the twelve (12) months immediately preceding the claim.
Mandatory Carve-Out: Nothing in this EULA excludes or limits liability where such exclusion is prohibited by law, including liability for death, personal injury, fraud, or gross negligence.
Pre-Release and Beta Features
Certain Software versions may include pre-release, beta, or trial features that may not operate reliably. Such features are provided solely at Customer’s option, without warranty, and may be withdrawn or modified at Goget’s discretion without replacement.
Term and Termination
Term: This EULA remains in force for the duration of Customer’s subscription.
Termination by Goget: Goget may suspend or terminate access immediately if Customer materially breaches this EULA, including non-payment.
Termination by Customer: Customer may terminate by not renewing the subscription term. Early termination does not entitle Customer to any refund or credit unless otherwise agreed.
Effect of Termination: Upon termination, all rights granted herein immediately cease and Customer must cease use of the Software.
Compliance & Data Protection
Customer is solely responsible for its use of the Software in compliance with all applicable laws, including data protection, privacy, and export control regulations.
Where Goget processes personal data on behalf of Customer, the parties shall enter into a Data Processing Agreement (DPA), in compliance with all applicable data protection laws, including the GDPR where relevant. The DPA sets out the respective responsibilities and obligations of the parties with regard to the processing of personal data. Goget’s Privacy Statement and DPA are available at https://gogetcorp.com/privacy-statement/ and at https://gogetcorp.com/dpa/.
Governing Law and Jurisdiction
This EULA shall be governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles. The courts of Stockholm, Sweden shall have exclusive jurisdiction, unless mandatory law provides otherwise.
EU VAT (For EU Customers Only)
Services are subject to reverse charge VAT. VAT is to be accounted for by the recipient in accordance with Article 196 of Council Directive 2006/112/EC.
Entire Agreement
This EULA constitutes the entire agreement between Goget and Customer regarding the Software and Services and supersedes all prior discussions, communications, and agreements relating to its subject matter. Any modifications must
