Privacy Statement

Introduction

Last updated: 2024-12-01

Goget values your privacy. We collect personal data only as necessary to deliver our products, services, and websites (collectively, our “Services”). Our Privacy Statement explains how and what data we collect, as well as how and why we use your personal data.

If you have any questions or concerns about how we handle your personal data, please contact our support team at privacy@gogetcorp.com.

What information do we collect and why?

We collect information to provide you with the best possible experience when using our Services and to fulfill our commitments to you. We may collect the following personal data:

• Account Data: Collected when you create an account or purchase our products or services, including billing information, name, address, email, and phone number;
• Support Data: Collected when you request assistance from our customer support team, including name, email, address, and phone number;
• Form Data: Collected when you complete contact forms, request newsletters, or seek other information from us, including name, email, and address;
• Interaction Data: Collected when you participate in contests and surveys, apply for a job, interact with our sites, or participate in activities we promote, including name, email, address, and cookies; or
• System Data: Collected when you set up, customize, or troubleshoot the Service, including language, IP address, software version, product type, and debug logs.

Minimization of Personal Data Collection

We prioritize your privacy and provide you with the flexibility to minimize the personal information collected when using our Services. Users can actively choose to engage with our Services while providing only the essential data required for functionality. Specifically:

• Pseudonymized Login Credentials: Users may opt to register and log in using non-personal, pseudonymized, or generic email addresses that do not directly identify them as individuals.
• Optional Data Sharing: Users have the option to limit the amount of personal information provided during account creation, service setup, and usage, supplying only the minimum data necessary to operate the Service effectively.

By enabling these choices, we empower you to actively manage the personal data you share, ensuring compliance with privacy preferences and minimizing data collection to what is strictly necessary. For more information on how we process personal data, please refer to our Security Assessment documentation, available through our IT Support team at privacy@gogetcorp.com.

How we utilize information

We strongly believe in minimizing the data we collect and limiting its use and purpose to the following: (1) for which we have received your explicit permission, (2) as necessary to deliver the Services you purchase or interact with, and (3) as required or permitted by law for compliance or other lawful purposes. These uses include:

Delivering, Improving, Updating, and Enhancing the Services We Provide to You

We collect various information related to your testing, support, and purchases. This information is used to:

• Improve and optimize the operation and performance of our Services.
• Manage customer relationships effectively.
• Collect aggregate statistics on the use of our Services.

Sharing with Trusted Third Parties

We may share your personal data with trusted providers within the EU/EEA or legal entities in countries that comply with the European Commission’s adequacy decisions, as necessary for them to perform services on our behalf. These services may include:

• Processing credit card payments.
• Third-party logistics and shipping services.
• Communicating with you, such as via email, customer relationship management, or survey delivery.

We only share your personal data with third parties as necessary for them to provide the requested services or as required on our behalf. These third parties (and any subcontractors) are bound by strict data processing terms and conditions and are prohibited from using, sharing, or retaining your personal data for any purpose other than as specifically contracted (or without your consent). We will never sell your data to third parties.

Communicating, Marketing, and Advertising

We may contact you directly regarding products or services you have signed up for or purchased from us, as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we believe will be valuable to you, if you have given us consent or where allowed based on legitimate interests. Communication may include:

• Email
• Occasional newsletters with updates on our Services and campaigns
• Business follow-ups
• Telephone calls
• Automated email messages

Additionally, targeted ads or interest-based offers may be presented to you based on your activities on our webpages and the products you currently own. These offers may appear as product banners while browsing our site.

Customer Support

We use data to respond to customer inquiries, diagnose product issues, repair products, and provide other customer care and support services. This processing is necessary for the performance of our agreement with you and is based on our legitimate interest.

Website Analytics

We use web analytics tools provided by service partners, such as Google Analytics, to collect information about how you interact with our websites. This information helps us improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie is used solely by the service provider (e.g., Google for Google Analytics). The information collected by these cookies may be transmitted to and stored by these service providers on servers located in countries outside of your country of residence.
Although the information collected does not include personal data, it is used and shared by these service providers in accordance with their individual privacy policies. You can control the use of these technologies by adjusting your browser settings or using third-party tools.

Security, Storage, and Retention of Personal Data

Security
Goget is committed to protecting the security of your personal information. While we take reasonable precautions to safeguard the personal information we collect, no security system is entirely impenetrable.

We implement precautionary measures to prevent the loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction of your data. We also ensure that our third-party data center vendors provide adequate security measures.

Additionally, your data is protected through encryption technologies such as Transport Layer Security (TLS) during transmission over the Internet. Please note that your password is stored using salting and hashing technology, which means it cannot be recovered or disclosed by anyone, including Goget. It can only be reset.

Access to your Goget account and our services is restricted to individual user logins and passwords. To maintain the confidentiality of your personal information, you must keep your password secure and not disclose it to anyone. Always log out and close your browser when you finish your session to further protect your data.

Additional Security Layers
We offer additional layers of security to further protect your account. It is the user’s responsibility to activate and use these features, which include token-based Single Sign-On (SSO) authentication and Multi-Factor Authentication (MFA). By enabling these features, you can significantly enhance the security of your account and better protect your personal information.

Google API Services
Goget’s use and transfer of information received from Google APIs to any other app will comply with the Google API Services User Data Policy, including the Limited Use requirements.

Storage
The Service is hosted and operated within the European Union/European Economic Area (EU/EEA).

Retention
Goget will retain personal data only for as long as necessary to provide the Services you have requested, and thereafter for various legitimate legal or business purposes. These purposes may include retention periods:

• Mandated by law, contract, or other obligations applicable to our business operations.
• Necessary for preserving, resolving, defending, or enforcing our legal/contractual rights.
• Required to maintain accurate business and financial records, which is in our legitimate interest.

You may request to close the user account you have registered with us under the following conditions:

• All products and services must be canceled prior to closure. If any active products or services remain in the account, it cannot be closed.
• Any active licenses will be forfeited.
• You will no longer be able to log into your account once it is closed.

If you have any questions regarding the security or retention of your personal data, you can contact us at privacy@gogetcorp.com.

How You Can Access, Update, or Delete Your Data

To easily access, update, or delete your personal data (where applicable), please sign in to your account at https://admin.gogetcorp.com/ and review the account settings.

If you request the deletion of your personal data, and that data is necessary for the products or services you have purchased, the request will be honored only to the extent that it is no longer needed for any services you have purchased or required for our legitimate business purposes or for legal or contractual record-keeping obligations.

Upon closing your account, you may request that your personal data be deleted. Please note that it may take up to 30 days for your account data to be deleted. Once deleted, you will no longer be able to access your account, and it will be permanently unrecoverable.

If you have questions or objections regarding specific types of personal information we control, and no opt-out mechanism is available to you (e.g., purchases, support), you may exercise your right to object by sending an email to privacy@gogetcorp.com.

Data Protection Authority

If you are a resident of the European Economic Area (EEA) and believe we are processing your personal data in accordance with the GDPR, you may direct any questions or complaints to the Swedish Data Protection Authority.

Cookie Statement

We may use cookies and similar technologies to personalize our website, remember your preferences, and help customize our marketing offerings.

By using Goget’s websites, you consent to our use of cookies in accordance with this Cookie Statement. If you do not agree to our use of cookies in this manner, you should adjust your browser settings accordingly or refrain from using Goget’s sites. Please note that disabling certain cookies may impact your user experience on our websites.

Is Goget a Data Controller or Data Processor under the GDPR?

Unless otherwise stated, Goget AB acts as a data controller for personal data we collect through the Goget Services covered by this Privacy Statement. We encourage you, where appropriate, to seek more information about the distinction between a Data Controller and a Data Processor under the GDPR (e.g., here).

Changes to Our Privacy Statement

Goget may modify or update this Privacy Statement as necessary to reflect customer feedback and changes in our Goget Services. Please review this Statement regularly. When we update this Statement, we will revise the “Last Update” date at the top of the page. We encourage you to review this Statement regularly to stay informed about how Goget is using and protecting your information.