Support Priceplans (annual fees)

  • BASIC
  • Free
  • Access to online manuals
  • Access to video tutorials
  • Available online support documentation
  • Access to online help sections, FAQ & User Guidelines
  • PREMIUM
  • 699 USD/account
  • Access to online manuals
  • Access to video tutorials
  • Available online support documentation
  • Access to online help sections, FAQ & User Guidelines
  • Support ticket (PREMIUM support key is required)
  • Personal assistance - get an answer within 48 h
  • Basic troubleshooting Room Display 6
  • Remote support - Room Display 6
  • PROFESSIONAL
  • 899 USD/account
  • Access to online manuals
  • Access to video tutorials
  • Available online support documentation
  • Access to online help sections, FAQ & User Guidelines
  • Support ticket (PROFESSIONAL support key is required)
  • Personal assistance - get an answer within 24 h
  • Basic troubleshooting Room Display 6
  • Remote support - Room Display 6 settings
  • Troubleshooting with remote support/assistance of Room Display 6 and basic Exchange/Google Apps settings
  • Handle licenses over multiple accounts in Room Display Center

How it Works

3 Steps to Complete Setup
1

Create your Room Display Center account and type in your room settings

2

Run Room Display 6 on your devices and sign in to connect to Room Display Center

3

The devices setup automatically and connects directly to Exchange or Google Apps

FAQ

Get Started Guides

  • Get started with Booking Kiosk Pro

    A complete step-by-step guide to start using Booking Kiosk Pro

    To start configuring your software you need to follow these simple steps:

    Step 1: Register an account

    1. Register for a user account at https://www.roomdisplaycenter.com
    2. Select “Booking Kiosk Pro” in the Get Started Guide
    3. Activate licenses
      • (New Users) Press “Redeem this Voucher” to activate one full 14-day trial license key
      • (Existing Users) Go to “License Voucher -> Redeem Voucher” and enter your voucher key number to activate licenses
    4. You will now receive units under “Units -> Booking Kiosk Pro”

    Step 2: Configure units

    1. Click the cogwheel symbol for the unit to start configuring it.
    2. Follow the guide. Note that for all settings there is a question mark symbol with further information.
      • Change the “Display Name” field. Often it is recommended to use the company name
      • Bookable rooms are added under “Rooms Nearby”. Note that you need licenses for each bookable room.
      • Continue configuring the various options. If you need further information, press the question mark symbol next to each option. When you are finished press “Save”

    Step 3: Download app & connect devices

    1. Download Booking Kiosk Pro software either from Google Play or directly to your device.
      For Room Finder: https://www.roomdisplaycenter.com/download/BookingKioskPro.apk
    2. Start the application, pair device by using your Room Display Center account details
    3. Select your unit (name of the Booking Kiosk Pro) from the list
    4. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://gogetcorp.com/support/#FAQ

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that the correct communication ports are open in the firewall. See: FAQ -> Booking Kiosk Pro -> Firewall ports
    • I cannot access the settings menu in Booking Kiosk Pro app
      • Tap the cogwheel icon in the bottom right corner of the display to reach the settings menu.
    • I cannot see any meeting rooms on the display

      • Meeting rooms needs to be added individually. Go to: Units -> Booking Kiosk Pro and press the cogwheel symbol for the unit you wish to add rooms to. Thereafter select rooms under “Other Rooms” in the configuration guide.

  • Get started with Room Finder Wayfinding

    A complete step-by-step guide to start using Room Finder

    To start configuring your software you need to follow these simple steps:

    Step 1: Register an account

    1. Register for a user account at https://www.roomdisplaycenter.com
    2. Select “Room Finder” in the Get Started Guide
    3. Activate licenses
      • (New Users) Press “Redeem this Voucher” to activate one full 14-day trial license key
      • (Existing Users) Go to “License Voucher -> Redeem Voucher” and enter your voucher key number to activate licenses
    4. You will now receive licenses/units under “Units -> Room Finder”

    Step 2: Configure units

    1. Click “Units -> Room Finder” and then configure them by pressing the cogwheel symbol.
    2. Follow the guide. Note that for all settings there is a question mark symbol with further information.
      • Change the “Room Finder Name” field. Often it is recommended to use the company name
      • Devices/meeting rooms are added under Room Display settings. Go to: “Units -> Room Display” and press the cogwheel symbol for the device you wish to add. Thereafter select the correct Room Finder display under the option “Room Settings other Products”
      • Continue configuring the various options. If you need further information, press the question mark symbol next to each option. When you are finished press “Save”

    Step 3: Download app & connect devices

    1. Download Room Finder software either from Google Play or directly to your device.
      For Room Finder: https://www.roomdisplaycenter.com/download/RoomFinder.apk
    2. Start the application, pair device by using your Room Display Center account details
    3. Select your unit (name of the wayfinder) from the list
    4. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://gogetcorp.com/support/#FAQ

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that the correct communication ports are open in the firewall. See: FAQ -> Room Finder -> Firewall ports
    • I cannot access the settings menu in Room Finder app
      • Tap the logotype in the bottom right corner of the display to reach the settings menu.
    • I cannot see any meeting rooms on the display

      • Meeting rooms needs to be added individually. Go to: Room Display->My Room Display Units and press the cogwheel symbol for the device you wish to add. Thereafter select the right Room Finder display under “Room Settings other Products”.
    • I cannot change the directional arrows
      • Tap an arrow repeatedly until you reach the new desired direction arrow.

  • Get started with Room Display 3 Classic

    Installation instructions – Room Display 3 Classic software:
    Visit our wiki for more information (http://wiki.gogetcorp.com/)

    1. Install the application on your device (preferably from the Android market, or downloaded via www.gogetcorp.com https://gogetcorp.com/download/RoomDisplay3.apk
    2. Go to Settings
      1. If this is the first time you run the app, then you will start here
      2. If the app is already running, then click the black icon in the corner
    3. Expand “Device License”
    4. Click on “Register your device”
    5. Enter your license key
    6. Click activate
    7. You should get a response that your device has successfully registered. If a problem occurs please:
      1. Try again and make sure that the license key is correctly typed
      2. Make sure you have wifi connection and access to www.gogetcorp.com webpage via the device (try in your browser)
      3. If the problem still persists, please visit www.gogetcorp.com for more information
    8. If you want to move the license to another device, you need to do the same procedure for registering, but you need to go through “Unregister device”

  • Get started with GOGET One.

    A complete step-by-step guide to implement GOGET One.

    To start configuring your units you need to follow these simple steps:

    Step 1: Follow the Quick Start Guide

    1. Check the quick start guide that was included in your product package. If you do not have it: click here


    Step 2: Configure Room Display 6 software

    GOGET One has Room Display 6 software pre-installed. To get started, you need to create a Room Display Center account for managing the devices and thereafter register your display unit(s). You will need one license key per device.

    1. Check your license voucher(s) – When you order GOGET One you get a voucher with your license key(s) (from seller, eg electronically or as a license token)
    2. Configure Room Display 6 software by following the guide “Get started with Room Display 6”


    Step 3: Connect device to Room Display Center

    1. Login with your Room Display Center account details on the device
    2. Select your unit from the list
    3. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ: https://gogetcorp.com/faqs/

    • I cannot find my license voucher/keys?
      • Licenses are delivered in the form of electronic license vouchers containing any number of license keys. Contact your reseller for information on how to get your license voucher.
    • I cannot login with my Roomdisplaycenter account in the device
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your device has access to internet and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4/5/6 -> Firewall ports
    • There is an error message relating to room calendar integration

      • Check step #2 in this configuration guide carefully, FAQ -> Exchange / Office 365 /G Suite -> How to integrate Exchange with Exchange / Office 365 /G Suite
      • Verify that your device has access to the internet and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4/5/6 -> Firewall ports
    • I cannot see/add/delete calender information
      • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient.
      • Check that your internet connection is unrestricted and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4/5/6 -> Firewall ports. For example many company guest networks restricts communication ports that Room Display need to function properly.

     

  • Get started with Room Display 6

    A complete step-by-step guide to start using Room Display 6

    To start configuring your software you need to follow these simple steps:

    Step 1: Register an account

    1. Register for a user account at https://www.roomdisplaycenter.com
    2. Select “Room Display” in the Get Started Guide
    3. Activate licenses
      • (New Users) Press “Redeem this Voucher” to activate one full 14-day trial license key
      • (Existing Users) Go to “License Voucher -> Redeem Voucher” and enter your voucher key number to activate licenses
    4. You will now receive units under “Units -> Room Display”


    Step 2: Configure units & add Google/Exchange calendars

    1. Configure your unit(s) by pressing the cogwheel symbol then follow the guide. Note that for all settings there is a question mark symbol with further information.
    2. Setup your Google/Exchange calendars by following either of these guides:
      For Exchange: Click for guide “How to integrate Exchange with Room Display”
      For Google: Click for guide “How to integrate Google G Suite/Gmail Calender with Room Display”

    Step 3: Download app & connect devices

    1. Download Room Display 6 software either from Google Play or directly to your device.
      For Room Display 6: https://www.roomdisplaycenter.com/download/roomdisplay6.apk
    2. Login with your Room Display Center account details
    3. Select your unit from the list
    4. Settings will now be downloaded to the unit and you are all set up!


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ:

    • I cannot login with my Roomdisplaycenter account in the app
      • Check that you are using the correct user name and password. Double check by logging in to https://www.roomdisplaycenter.com.
      • Verify that your tablet has access to internet (open a page in the browser) and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4/5/6 -> Firewall ports
    • There is an error message relating to Exchange/Calendars
      • Check step #2 in this configuration guide carefully, FAQ -> Exchange / Office 365 -> How to integrate Exchange with Room Display
    • I cannot see/add/delete calendar information
      • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient.
      • Check that your internet connection is unrestricted and that the correct communication ports are open in the firewall. See: FAQ -> Room Display 4/5/6 -> Firewall ports. For example many company guest networks restricts communication ports that Room Display need to function properly.

     

Exchange / Office 365

  • Do I need to install server software?

    Applies to: Room Display 4/5/6, Room Finder, Booking Kiosk Pro

    No, unlike alternatives on the market you do not need to install any server software or plug-ins. Instead, the Room Display systems utilize more modern authentication processes and can connect directly to Google Apps or Exchange/Office 365.

  • How to limit access to specific room resources/calendars (Office 365 Connect)

    Applies to: Office 365/Azure AD (Microsoft Graph API)

    For the “Office 365 Connect” integration method our application is granted access to your organizations resource calendars using Microsoft Graph API. In order to restrict the access to specific room resources/calendars follow this guide.

  • How to integrate Exchange with Room Display

    Applies to: Room Display 4/5/6. Exchange 2007/2010/2013/2016/Office 365

    A complete step-by-step guide to integrate Room Display software with Exchange.

    Step 1: Create a Service Account user in Exchange

    Service Account is an account in Exchange with its own mailbox and FullAccess permission to the Room Resources (ie the meeting rooms). It is used by Room Display to access booking information and can either be an existing user or a new account.

    Configuration diagram:
    Roomdisplaycenter-setup-of-calendar-21

    Follow these steps to create a Service Account:

    1. Add a Service Account with its own mailbox in your Exchange server
      • If you have no existing configuration of Exchange, see: FAQ -> Exchange/Office 365 -> Configure Exchange for Room Display (Office 365) if you are running Exchange 365. Otherwise contact your IT Admin for assistance on how to configure
    2. Set FullAcess permission to your Room Resources for the Service Account
    3. For information on how to set FullAccess permission, see: FAQ -> Exchange/Office 365 -> Setting up Exchange for Room Display (Powershell)


    Step 2: Add your Exchange Calendar Settings in RoomDisplayCenter

    There are two methods of integrating with Exchange:

    • Office 365 Connect – Authorize access to room calendars through your Office 365 account (supports Office 365). See step 2A below
    • EWS – Authorize access to room calendars with a Service Account which will connect to your Exchange server (supports Exchange 2007/2010/2013/2016/Office 365 and Kerio). See step 2B below


    Step 2A: Integrate with Office 365 Connect

    1. Login to: https://www.roomdisplaycenter.com
    2. Connect Room Display Center with Office 365 by clicking “Room Display – > Office 365 Connect Setup” and follow the guide. Kindly note that it requires an account with admin status. For instructions on how to restrict access to specific room resources, see: FAQ -> Exchange/Office 365 -> How to limit access to specific room resources/calendars (Office 365 Connect)
    3. Configure your units by pressing the cogwheel symbol
    4. Under “Calendar Source” select “Office 365 Connect”
    5. Enter the email for your room resource calendar under “Office365 Resource Email”


    Step 2B: Integrate with EWS

    1. Login to: https://www.roomdisplaycenter.com
    2. Configure your units by pressing the cogwheel symbol
    3. Under “Calendar Source” select “EWS”
    4. Add your Exchange Calendar Settings
      • If you have no existing configuration of Exchange, see: FAQ -> Exchange/Office 365 -> Configure Exchange for Room Display (Office 365) if you are running Exchange 365. Otherwise contact your IT Admin for assistance on how to configure
      • Add EWS URL: Room Display communicates with Exchange using EWS (Exchange Web Services) protocol. Enter the full EWS URL, for example: https://mail.company.com/EWS/Exchange.asmxConnection diagram:
        Roomdisplaycenter-setup-of-calendar-21
        Don’t know your EWS URL?

        • For office 365 the URL is always: https://outlook.office365.com/EWS/Exchange.asmx
        • If you don’t have Office 365, check the FAQ “Determining the Exchange Web Services (EWS) URL”
        • Common error is using the Outlook Web Access URL:s that contains: /OWA/ (instead of /EWS/). This will not work
      • Service Account Username (Not Room email): Service Account is an account in Exchange with its own mailbox and FullAccess permission to the Room Resources. It is used by Room Display to access booking information in your Room Resources.Exchange uses two types of username syntaxes. The old style NETBIOS name and the newer style UPN (User Principal Name). Depending on which your organization use the setup is different:
        UPN (e.g. username@domain.com)
        UPN styled usernames are in this style: username@domain.com. If you use this style, then enter the full text in “Service Account Username” and leave the field “Service Account Domain” empty!
        NETBIOS Style (e.g. DOMAIN\Username)
        Old-styled usernames start with the domain name and then the username after a slash (\). If you use this style, then enter only the Username in the field “Service Account Username” and move on to the “Service Account Domain” field and enter only your domain.
        Examples:
        Roomdisplaycenter-setup-of-calendar-21UPN Style
        Roomdisplaycenter-setup-of-calendar-21NETBIOS Style
      • Service Account Password: Add the Service Account password. Optionally the password can be stored locally on the device by following this FAQ -> Exchange/Office 365 -> Store Exchange Password Locally
      • Service Account Domain: Domain name should only be entered if you use the old-style NETBIOS username format which looks like this: DOMAIN\username. If so, then enter only the domain name here. If you use UPN username e.g. username@domain.com this field should be left empty!
        Roomdisplaycenter-setup-of-calendar-21NETBIOS Style
      • Resource Email / Room email: Resource email is the email address of a resource (ie the meeting room) in Exchange which your Service Account has FullAccess permission to. Normally a resource email have the format: room@company.com. Note that Room Display will not work unless the Service Account (the account under “Username”) has FullAccess permission to the resource! For information on how to set FullAccess permission see this FAQ -> Exchange/Office 365 -> Setting up Exchange for Room Display (Powershell).Troubleshooting tip: if you have connectivity issues try adding the Service Account email also as Resource Email / Room email. This will display the Service Accounts own calendar which it always have FullAccess permission to.


    Troubleshooting:

    If you experience problems during the setup, see the points below or go to our FAQ section: https://gogetcorp.com/faqs/

        • There is an error message relating to Exchange/Calendars
          • Check this guide for general troubleshooting: FAQ -> Exchange/Office 365 ->Troubleshoot your Exchange Configuration
          • Check that the EWS URL is correct. See: FAQ -> Exchange/Office 365 ->Determining the Exchange Web Services (EWS) URL
          • Check if your Exchange server uses NETBIOS or UPN login style and double check that the information is entered correctl.
          • Check that the Service Account has FullAccess permission to the Room Resource
          • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4/5/6 -> Firewall rules
        • I cannot see/add/delete calendar information
          • It can take up to 1 minute for any changes in the calendar information to take effect, so be patient
          • Check that your company firewall allows the necessary ports. See: FAQ -> Room Display 4/5/6 -> Firewall rules. Note that many company guest networks restricts communication ports that Room Display need to function properly
        • I cannot see the meeting title
          • By default the meeting title is set to the same name as the organizer, see: FAQ -> Exchange/Office 365 -> Title field is the same as organizer (Powershell)

     

  • Troubleshoot your Exchange Configuration

    Applies to: Exchange 2007/2010/2013/2016/Office 365

    Resolve issues with the Exchange integration by following the steps below.

    Step 1: Check the Exchange error code on the display

    • “Connection error with Exchange: Unable to resolve host “(your host)”: No address associated with hostname”
      • Check that the EWS URL is correct
      • Check that your device have a working network connection. Press: Menu Icon -> Settings Icon -> General Device -> Wi-Fi Settings in the application.
      • If you are connected to a Wi-Fi network, disconnect and select the option “Forget Network”. Thereafter reconnect to the Wi-Fi network.
    • “Connection error with Exchange: Host name may not be null”. Or: “The request failed. The remote name could not be resolved:”
      • The EWS URL is incorrect. See FAQ -> Exchange/Office 365 -> Determining the Exchange Web Services (EWS) URL on how to check it.
    • “Connection error with Exchange: Not Found”
      • Make sure that the service account username is correct.
      • Make sure that the “Service Account Domain” field is empty. Domain name should only be entered if you use the old-style NETBIOS username format (DOMAIN\username).
    • “Connection error with Exchange: Unauthorized”. Or: “The request failed. The remote server returned an error: (401) Unauthorized.”
      • The service account password is wrong.
      • The username syntax is wrong. Check if your organization is using UPN (e.g. username@domain.com) or NETBIOS Style (e.g. DOMAIN\Username).
    • “Connection error with Exchange: The SMTP address has no mailbox associated with it.” Or: “ErrorNonExistentMailbox”
      • The room resource does not exist or is typed wrong.
    • “Connection error with Exchange: The specified folder could not be found in the store.” Or: “ErrorFolderNotFound”
      • Most likely the service account does not have FullAccess permission to the room resource. See FAQ -> Exchange/Office 365 -> Exchange room display powershell or ask your Exchange Admin to set the correct permission. Note! It may take up to one hour before permission changes take effect, so be patient.
    • “Connection error with Exchange: The restriction or sort order is too complex for this operation.”
      • Most likely the room resource in Exchange is corrupt. Delete and then recreate the room resource in your Exchange server to resolve this issue.
    • “Connection error with Office 365: Value 404 of type Java.Lang.Integer cannot be converted to JSONObject”
      • Room Display cannot establish an idle background connection to the Office 365 server, make sure that the proper firewall rules are applied, including the Pushy service:
        • 1883 -> mqtt.pushy.me
        • 443 -> *.pushy.me
        • 443 -> *.pushy.io

    Step 2: Check Android OS version on your device
    Devices with Android OS 9 or newer:

    • If these criterions are met:
      • Android OS version is 9 or newer.
      • The integration method with Exchange is EWS.
      • The app is installed from Google Play.
    • Then install the app manually from our webpage by following these steps:

    Devices with Android OS 4 or older:

    • If these criterions are met:
      • Android OS version is 4 or older.
      • The integration method with Exchange is EWS or Office 365 Connect.
    • Then connectivity issues are most likely caused by Microsoft enforcing TLS 1.2 which Android OS 4 do not fully support. Our recommendation is:
      • Contact your hardware supplier for a firmware upgrade to Android OS 5 or newer.
      • Replace your hardware with a device running Android OS 5 or newer.

    Step 3: Run the Microsoft Remote Connectivity Analyzer
    If you are still unable to resolve the issue follow the guide below to check with Microsoft’s servers.

        1. Go to https://testconnectivity.microsoft.com.
        2. Click “Service Account Access (Developers)” then “Next”.
          EWS-1
        3. Fill in your Exchange information.
          • Add the name of the room resource under “Target mailbox email address”.
          • Add the account that has FullAccess permission to the room resource under “Service Account Username”. Note! The Service Account needs to have its own mailbox.
          • Select “Specify Exchange Web Services URL” and add your EWS address. For help on how to find it see FAQ -> Exchange/Office 365 -> Determining the Exchange Web Services (EWS) URL
          • Select “Test…” ->”Calendar”.

          EWS-test-room-resource

        4. Verify your identity then click “Perform Test”.
        5. If your configuration is OK you will see a “Connectivity Test Successful” message. If there is an error, find the code under “Test Steps”->”Additional Details” and check the list in step 1.

    EWS-successful-test

  • Determining the Exchange Web Services (EWS) URL

    Applies to: Exchange 2007/2010/2013/2016/Office 365

    Using the Microsoft Remote Connectivity Analyzer

    1. Go to https://testconnectivity.microsoft.com.
    2. Click “Service Account Access (Developers)” then “Next”.
      EWS-1
    3. Fill in your Exchange account information. Note 1.”Service Account Username” can be either the domain\user format or the UPN (user@contoso.com) format. Note 2. “Target mailbox email address” and “Service Account User Name” can be identical.
    4. Make sure “Use Autodiscover to detect server settings” is selected.
      EWS-2
    5. Verify your identity then click “Perform Test”.
    6. Click “Expand All”.
      EWS-3
    7. Press Ctrl+F in the browser window.
    8. Search for “EwsUrl”
    9. The EWS will most likely be in the form of: https://mail.company.com/EWS/Exchange.asmx

  • Configure Exchange for Room Display (Office 365)

    Applies to: Exchange Online, Office 365

    1. Login to https://outlook.office365.com/ecp/ with an administration account
    2. Click on Resources
      Screen-Shot-2014-10-28-at-11.34.36
    3. Click on the plus sign and select Room Mailbox
      Screen-Shot-2014-10-28-at-13.30.12
    4. You will now see the ”New room mailbox”
      Screen-Shot-2014-10-28-at-13.30.40
    5. Enter a Room Name and an email address
      Screen-Shot-2014-10-28-at-13.31.16-300x110
    6. Be sure to select the correct domain
    7. You will now see the new room in the list
      Screen-Shot-2014-10-28-at-13.35.40
    8. You can now continue to grant your Service Account full access

     

    Grant Full Access to your service account

    1. Login to https://outlook.office365.com/ecp/ with and administration account
    2. Click on Resources
      Screen-Shot-2014-10-28-at-11.34.39
    3. Select your room in the list and press the edit symbol
      Screen-Shot-2014-10-28-at-13.38.43
    4. You will now see a popup with edit settings for your room
      Screen-Shot-2014-10-28-at-13.38.51
    5. Click on “Mailbox Delegation”
      Screen-Shot-2014-10-28-at-13.39.05
    6. Scroll down to Full Access and click the plus icon
      Screen-Shot-2014-10-28-at-13.41.08
    7. Search for the user you want to give access to and add it
      Screen-Shot-2014-10-28-at-13.41.45
    8. You will now see it in the list
    9. Press Save
    10. You can now setup your units in Room Display Center and Room Display